Informativa sulla privacy

Last updated: October 26, 2026

Velaris Commerce LLC ("Healiss", "we", "us", "our") operates healiss.com and related websites, landing pages, subdomains, and online services under its control (collectively, the "Services").

Our store is powered by Shopify, which provides the technology used to offer products and process transactions.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our websites, interact with our content, purchase products, communicate with us or otherwise use our Services.

Please read this Privacy Policy carefully. Your use of the Services does not, by itself, constitute consent to processing activities that require separate consent under applicable law.

Personal information we collect or process

Personal information means information that identifies or can reasonably be linked to an individual.

Depending on your interactions with our Services, we may collect or process the following categories:

• Contact information: Name, email address, telephone number, billing address and shipping address.

• Payment and transaction information: Payment method, transaction identifiers, payment status, billing details, purchase amounts and related records. Complete payment card details are generally handled by our authorized payment service providers.

• Account information: Account identifiers, preferences, settings and other information associated with your customer account.

• Order information: Products viewed, added to a cart, purchased, returned, exchanged or cancelled, and related transaction history.

• Communications: Information provided when contacting customer support, submitting inquiries or communicating with us.

• Device and technical information: IP address, browser type, device characteristics, operating system, technical identifiers and connection information.

• Usage and advertising information: Pages visited, interactions with website content, referral sources, advertising campaign parameters and information collected through cookies, pixels or similar technologies, where permitted by applicable law.

We collect only information reasonably necessary for the purposes described in this Privacy Policy.

Sources of personal information

We may obtain personal information:

• Directly from you when you place an order, create an account, contact us or provide information.

• Automatically when you interact with our websites and Services, subject to applicable consent requirements.

• From service providers assisting with payment processing, fulfilment, customer support, website operations and analytics.

• From advertising and business partners, where permitted by law and consistent with your privacy choices.

How we use your personal information

We process personal information for the following purposes:

Providing our Services

To process purchases, confirm orders, arrange deliveries, facilitate returns, manage accounts and provide requested services.

Customer support

To respond to inquiries, resolve problems, manage complaints and communicate about purchases.

Website functionality and improvement

To maintain website functionality, improve usability, measure performance and understand how customers interact with our Services.

Marketing and advertising

To send marketing communications where permitted, measure advertising performance, evaluate campaigns and display relevant advertisements.

Where legally required, personalized advertising and the use of non-essential tracking technologies are subject to your prior consent.

Security and fraud prevention

To protect our websites, transactions and customers, prevent unauthorized activity and investigate suspected fraud or abuse.

Legal compliance

To meet applicable legal obligations, respond to lawful requests, maintain required records and establish or defend legal claims.

Legal bases for processing

For individuals located in the European Economic Area or the United Kingdom, we process personal information on the following legal bases, as applicable:

• Performance of a contract: Processing orders, arranging shipping, managing purchases and providing customer support related to contractual obligations.

• Legal obligations: Maintaining accounting and transaction records, complying with tax laws and fulfilling applicable regulatory requirements.

• Legitimate interests: Maintaining website security, preventing fraud, managing our business and improving services, provided these interests are not overridden by your rights and freedoms.

• Consent: Processing personal information for activities requiring your permission, including certain marketing communications, advertising cookies and personalized advertising technologies.

Where consent is the applicable legal basis, you may withdraw it at any time without affecting the lawfulness of processing performed before withdrawal.

How we share personal information

We may disclose personal information to:

• Shopify and authorized technology providers supporting our e-commerce operations.

• Payment processors and financial service providers.

• Manufacturers, suppliers, fulfilment providers, shipping carriers and customs authorities where necessary.

• Customer service, hosting, security and analytics providers.

• Advertising and marketing partners, subject to applicable privacy requirements and user choices.

• Professional advisers, regulatory authorities or other parties where legally necessary.

Advertising partners may include platforms such as Taboola, Meta and other providers where their services are implemented on our websites.

We do not disclose complete payment card information to our fulfilment partners.

Personal information may also be disclosed in connection with a legitimate business restructuring, acquisition or similar transaction, subject to applicable law.

International orders and fulfilment

We work with international fulfilment and shipping partners to deliver products to customers in different countries.

To fulfil orders, we may share necessary delivery information, including the customer's name, shipping address, telephone number and order details, with fulfilment providers and carriers.

Where legally required, relevant information may also be shared with customs authorities.

Our fulfilment partners receive information necessary to complete delivery and related services.

Our relationship with Shopify

Our e-commerce Services are powered by Shopify.

Shopify processes personal information to provide e-commerce infrastructure, facilitate transactions, maintain security and support the operation of our store.

Where applicable and enabled, certain Shopify features may involve additional processing of information to improve services, personalize experiences or support advertising.

For information regarding Shopify's independent processing activities, please refer to:

Shopify Consumer Privacy Policy

You may also review the privacy tools made available by Shopify:

Shopify Privacy Portal

Cookies, pixels and similar technologies

We and our authorized service providers may use cookies, advertising pixels and similar technologies to operate our websites, remember preferences, analyze usage and measure marketing performance.

These technologies may include:

• Essential technologies: Necessary for website security, shopping cart functionality, checkout operations and other core features.

• Preference technologies: Used to remember settings and improve the browsing experience.

• Analytics technologies: Used to understand website traffic, visitor interactions and service performance.

• Advertising technologies: Used to measure advertising campaigns, attribute conversions and, where permitted, personalize advertising across websites and services.

Where required by applicable law, we request consent before activating non-essential cookies or similar tracking technologies.

Visitors in relevant jurisdictions may accept, reject or manage optional tracking categories through the consent controls provided on our websites.

You may also manage certain cookies through your browser settings, although disabling essential technologies may affect website functionality.

Information about specific technologies, their providers and their purposes may be provided through our cookie preference controls or a separate Cookie Policy.

Third-party websites and links

Our Services may contain links to websites, platforms or services operated by third parties.

We are not responsible for their independent privacy practices.

We encourage you to review the privacy policies of third-party services before providing personal information.

Children's information

Our Services are not intended for children.

We do not knowingly collect personal information from children in circumstances prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us to request appropriate action, including deletion where required.

Security and retention of personal information

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration and loss.

No system can guarantee absolute security.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, taking into account applicable legal obligations.

Retention criteria include:

• Customer account information may be retained while the account remains active and for an appropriate period afterward where necessary.

• Order and transaction records may be retained for periods required by accounting, tax and consumer protection laws.

• Customer support records may be retained as necessary to resolve inquiries, disputes and legal claims.

• Marketing information is retained in accordance with applicable law, marketing preferences and valid consent.

• Technical and analytics information is retained according to applicable operational requirements and retention settings.

When personal information is no longer required, we delete, anonymize or otherwise securely dispose of it, unless further retention is legally necessary.

Your privacy rights and choices

Depending on your country or region, you may have the right to:

• Access personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of your personal information.

• Request restriction of certain processing activities.

• Object to certain uses of personal information.

• Request data portability where applicable.

• Withdraw consent for processing based on consent.

• Object to direct marketing.

• Exercise rights relating to certain automated decision-making activities where applicable.

You may exercise your rights by contacting us through the details provided below.

We may request reasonable verification of your identity before responding.

We will handle requests within the timeframes required by applicable law.

European Economic Area and United Kingdom

If you are located in the European Economic Area or United Kingdom, additional protections may apply under relevant data protection legislation.

These include rights relating to access, rectification, erasure, restriction, objection, portability and withdrawal of consent.

You may also lodge a complaint with your competent data protection supervisory authority.

Where required by law, additional information about applicable representatives, specific processing activities or other relevant safeguards will be provided.

United States privacy rights

Residents of certain U.S. states may have additional rights under applicable state privacy laws.

These may include rights to access, correct or delete personal information, and to opt out of certain disclosures for targeted advertising or activities legally defined as the sale or sharing of personal information.

Where applicable, you may submit privacy choices through:

Data Sharing Opt-Out

We recognize Global Privacy Control signals where required by applicable law and supported by our systems.

Learn more at Global Privacy Control.

We do not knowingly sell personal information belonging to children under 16.

Australia and Canada

For individuals in Australia, personal information is handled in accordance with applicable requirements of the Privacy Act 1988 and the Australian Privacy Principles.

For individuals in Canada, personal information is processed in accordance with applicable Canadian federal and provincial privacy legislation.

Residents may exercise the applicable rights provided by their respective laws.

International data transfers

Because we operate internationally, personal information may be transferred to, stored in or processed in countries outside your place of residence, including the United States.

These transfers may involve Shopify, payment providers, hosting companies, customer support services and international fulfilment partners.

Where applicable data protection laws require safeguards for international transfers, we use appropriate legal mechanisms, including adequacy decisions, contractual safeguards or other recognized transfer mechanisms.

For transfers subject to European or United Kingdom data protection requirements, these may include Standard Contractual Clauses or applicable equivalent mechanisms.

Information about relevant safeguards may be requested using the contact details below.

Automated processing and personalization

Certain services and technology providers may use automated systems to support website functionality, advertising measurement, product recommendations and fraud prevention.

Where automated decision-making or profiling is subject to additional disclosure requirements under applicable law, we will provide the relevant information and protections.

Complaints

If you have concerns about how we collect or process personal information, please contact us using the details below.

We will review privacy-related complaints and respond in accordance with applicable law.

Depending on your jurisdiction, you may also contact the relevant supervisory authority.

For individuals in the European Economic Area, information about supervisory authorities is available through the European Data Protection Board.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, services, technology or legal obligations.

When changes are made, we will publish the revised version and update the "Last updated" date.

Where required by law, additional notice or consent will be provided.

Contact

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Velaris Commerce LLC

30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: support@healiss.com

For applicable data protection purposes, Velaris Commerce LLC is the controller of personal information processed under its responsibility, except where another entity acts as an independent controller as described in this Policy.